Shipping - UK & Export Orders
Production & Shipping Time
Our BUDGET 4-Ring Greyscale
album page sets are usually held in stock, but a lot depends on
how closely public demand follows our production output.
DELUXE 22-Ring Colour
and Greyscale page sets are normally produced
'To
Special Order' only, however we may have exactly
what you need in stock when you order.
Subject to stock availability, orders are usually
fulfilled (i.e. DESPATCHED) 14-21 calendar days from the date of
receipt of cleared payment. International buyers should
allow up to 30 calendar days. Should
your order become further delayed due to volume of
business, personal or national holidays, technical problems, machinery
breakdown, printer delays, or circumstances beyond our
control, you will be notified and given the choice of
waiting or an immediate and full refund. In addition to
the order processing time, allow for mail delivery time
as well.
Please ONLY order if you can agree to these terms. Ruskystamps
is NOT a fully commercial philatelic or
publishing business, but rather a 'developed hobby
interest'. We think this is what makes our products much
more desirable...as do all those who have already bought
from us :-)
Shipping Methods
Album
pages will usually be sent by one of (but not restricted
to) the following methods (at our choice), some
of which require a signature on delivery:
UK:
Royal Mail "Recorded", "Special Delivery",
"Parcel Post", "2nd Letter Post" etc.
Rest of Europe: Royal Mail "International Signed For",
"Airmail Small Packet", "Airmail Printed Papers",
"Surface Mail Printed Papers" etc.
Rest of World: Royal Mail "International
Signed For", "Airmail Small Packet", "Airmail
Printed Papers", "Surface Mail Printed Papers" etc.
eBay
Shipping Methods: Goods
purchased through our eBay Shop,
are usually sent by the very
cheapest method unless a
specific Royal Mail or other
Carrier (e.g. DHL) service is
actually stated or requested (at
extra cost). In the case of
inland shipments, "Seller's
Standard Rate" usually means
we will use the Royal Mail "Standard
Parcels" service. With
overseas shipments, "Sellers
Standard International Rate"
will often mean Royal Mail "Surface
Mail Printed Papers".
For information regarding
typical delivery time, look
below and/or visit
www.royalmail.com for up to
date info.
Combined Shipping: We can
usually combine S&H to save you
money. Buy items at the same time,
then wait for our combined invoice -
or request a S&H quote before you
purchase. Placing a bid means that you
agree to all the auction terms.
When album page orders include
binders, these cannot travel by
Printed Papers Surface Mail. We
will be pleased to quote for the
most cost effective service
available to us.
Compensation against loss or damage in post is usually
nil or just £32 with some of the above services, unless the buyer
requests and pays extra for an upgraded service.
For full shipping
information regarding Royal Mail services,
click
here (or the buttons below left) but basically:
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Guaranteed next day
delivery by 9.00am. Up
to £2,500 compensation
cover.
Four weight bands from
100g to 2kg. UK only.
|
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Guaranteed next day
delivery before 1pm. Up
to £2,500 compensation
cover.
99% of the UK covered.
Weight to 10kg.
UK only. |
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Most mail delivered the
next working day. No
maximum weight limit.
Maximum size
restrictions apply.
UK only. |
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Maximum weight limit of
1000g.
Maximum size
restrictions apply.
UK only. |
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Signature on
arrival, proof of
postage. Online
tracking. Next working
day delivery for most
First Class Recorded
items. UK only. |
 |
Delivery within three to
five working days.
Very competitive prices.
Parcels up to 20kg.
UK only. |
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Airmail can be sent
virtually anywhere in
the world. Your item is
delivered in 3-5 days,
depending on
destination, possibly
quicker. |
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A signature is required
on delivery. Available to
virtually every country.
Compensation of up to
£250 or up to £500 for
an extra cost. |
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Fast, reliable Airmail with
online
tracking. Priority
handling. Available to 27
destinations.
Compensation up to £500
for extra cost. |
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Worry-free world mail.
Weights to 2kg; printed
papers to 5kg. 30-60
days (Australasia 90
days) delivery but not
guaranteed. Low Cost. |
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International
Standard & Economy
Worldwide delivery to
200 countries and
territories. Europe from
10 working days; rest of
the world from 20
working days. Delivery
times not guaranteed.
30kg maximum weight
limit to most
destinations. |
|
|
International Global
Priority
Delivery typically 3-4
working Days. Online
tracking. Up to 30kg for
individual parcels,
depending on country -
no weight limit for
multi-item consignments
to one address. Up to
£150 compensation
included with enhanced
compensation up to
£2,500 available for an
additional fee. |
 |
Discount Parcel
Service
With heavier
international orders,
i.e. over 10Kgs, we can
usually obtain much
better shipping prices
through Parcel2Go.com -
email us for a quote. |
Shipping and Handling Costs
Shipping and Handling (S&H)
is based on our actual mailing costs plus an at-cost
based fee for
packaging, order processing and a trip to the Post
Office, etc. Pages are packaged very securely
(not just a stiff backed paper envelope) to
minimise the risk of damage in transit - this all costs
us in time and money. Some packaging work is done for
us. The more you order at one time, the S&H becomes
relatively cheaper. The weight of the 299 Starter Page
Set
including packaging is 3.7 Kgs! An additional set of
10-Year Pages would add an extra 2-3 Kgs. Depending on
total weight and destination country, we may send pages
in more than one parcel but the same shipping rates will
apply.
Printed Papers Surface Mail which takes typically approx 56 days
for USA/Canada and 14-21 days for mainland Europe. DataPost
or similar service would cost a lot more but typically
taking just 3-5 days. If you
require a different method of dispatch to those services
quoted for (e.g. Royal Mail Datapost,
DHL, FedEx, UPS etc)
please
email for quotation stating exact delivery
location with postal/ zip code. Rest of World customers
please ask for S&H costs stating destination country
and products required.
Reporting Damages
We pride
ourselves in packing goods very
carefully, but should your item
arrive with the packaging
damaged in any way, this MUST
be noted (e.g. "damaged packaging,
unchecked goods") on the delivery
ticket when you sign for the goods.
Damage claims must be reported
through our
errors page (plus backed up by
letter!) strictly within 5 calendar
days of receiving the goods.
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We generally ship lighter
parcels (under 10 Kgs) by
Royal Mail - please read
their
notes on damages
especially..."The
process for reporting a
damaged item may include an
inspection for insurance
purposes. Please make sure
you hold on to the damaged
item and its packaging for
our inspection team."
Failure to comply with all these
terms will result in us being unable
to consider your claim although you
can file a claim direct to Royal
Mail through this
link. |
Page Last Updated
13/04/2009
OR Greyscale Illustrated
