Shipping - UK & Export Orders

Shipping Methods
Album pages will usually be sent by one of (but not restricted to) the following methods (at our choice), some of which require a signature on delivery:

UK: Royal Mail "Recorded", "Special Delivery", "Parcel Post", "2nd Letter Post" etc.
Rest of Europe: Royal Mail "International Signed For", "Airmail Small Packet", "Airmail Printed Papers", "Surface Mail Printed Papers" etc.
Rest of World: Royal Mail "International Signed For", "Airmail Small Packet", "Airmail Printed Papers", "Surface Mail Printed Papers" etc.

When album page orders include binders, these cannot travel by Printed Papers Surface Mail. We will be pleased to quote for the most cost effective service available to us. Compensation against loss or damage in post is usually nil or just £32 with some of the above services, unless the buyer requests and pays extra for an upgraded service. For full shipping information regarding Royal Mail services, click here (or the buttons below left) but basically...

	Guaranteed next day delivery by 9.00am. Up to £2,500 compensation cover. Four weight bands from 100g to 2kg. UK only.
	Guaranteed next day delivery before 1pm. Up to £2,500 compensation cover. 99% of the UK covered. Weight to 10kg. UK only.
	Most mail delivered the next working day. No maximum weight limit. Maximum size restrictions apply. UK only.
	Maximum weight limit of 1000g. Maximum size restrictions apply. UK only.
	Signature on arrival, proof of postage. Online tracking. Next working day delivery for most First Class Recorded items. UK only.
	Delivery within three to five working days. Very competitive prices. Parcels up to 20kg. UK only.
	Airmail can be sent virtually anywhere in the world. Your item is delivered in 3-5 days, depending on destination, possibly quicker.
	A signature is required on delivery. Available to virtually every country. Compensation of up to £250 or up to £500 for an extra cost.
	Fast, reliable Airmail with online tracking. Priority handling. Available to 27 destinations. Compensation up to £500 for extra cost.
	Worry-free world mail. Weights to 2kg; printed papers to 5kg. 30-60 days (Australasia 90 days) delivery but not guaranteed. Low Cost.
	International Standard & Economy Worldwide delivery to 200 countries and territories. Europe from 10 working days; rest of the world from 20 working days. Delivery times not guaranteed. 30kg maximum weight limit to most destinations.
	International Global Priority Delivery typically 3-4 working Days. Online tracking. Up to 30kg for individual parcels, depending on country - no weight limit for multi-item consignments to one address. Up to £150 compensation included with enhanced compensation up to £2,500 available for an additional fee.

Shipping and Handling Costs
Shipping and Handling (S&H) is based on our actual mailing costs plus an at-cost based fee for packaging, order processing and a trip to the Post Office, etc. Pages are packaged very securely (not just a stiff backed paper envelope) to minimise the risk of damage in transit - this all costs us in time and money. Some packaging work is done for us. The more you order at one time, the S&H becomes relatively cheaper. The weight of the 299 page set including packaging is 3.7 Kgs! An additional set of 10-Year Pages would for example weigh about 2Kgs. Depending on total weight and destination country, we may send pages in more than one parcel but the same shipping rates will apply. With international orders, if you are ordering binders as well, these cannot travel by Printed Papers rate. On receipt of your order, we will advise on costs and options.

UK: S&H is based on GBP spend (automatically added at checkout if you pay by PayPal).

Export: Please refer to the chart below for Album Page purchases...

Notes: *This is Printed Papers Surface Mail which takes typically approx 56 days for USA/Canada and 14-21 days for mainland Europe. DataPost or similar service would cost a lot more but typically taking just 3-5 days. If you require a different method of dispatch to those services quoted for (e.g. Royal Mail Datapost, DHL, FedEx, UPS etc) please email for quotation stating exact delivery location with postal/ zip code. Rest of World customers please ask for S&H costs stating destination country and products required.

Reporting Damages
We pride ourselves in packing goods very carefully, but should your item arrive with the packaging damaged in any way, this MUST be noted (e.g. "damaged packaging, unchecked goods") on the delivery ticket when you sign for the goods. Damage claims must be reported through our errors page (plus backed up by letter!) strictly within 5 calendar days of receiving the goods.

We generally ship goods by Royal Mail - please read their notes on damages especially..."The process for reporting a damaged item may include an inspection for insurance purposes. Please make sure you hold on to the damaged item and its packaging for our inspection team."

Failure to comply with all these terms will result in us being unable to consider your claim although you can file a claim direct to Royal Mail through this link.

eBay S&H
Please note that eBay S&H may vary from the costs set out above - make sure you read the auction Lot payment and shipping terms on the item carefully BEFORE you bid! Placing a bid means that you agree to all the auction terms.

Page Last Updated 07/01/2008